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Privacy Policy

hhah.telford.gov.uk (“Our”, “Us” or “We”) is a digital service provided by Telford & Wrekin Council. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our website or digital services. This policy is reviewed periodically in line with legislative changes, service updates, and user feedback. Users are encouraged to revisit this page regularly to stay informed of how we protect personal information. [1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

1. Who We Are

hhah.telford.gov.uk is operated by Telford & Wrekin Council, which processes personal information to provide public services efficiently and effectively. The Council recognises its responsibility for personal data and implements measures to ensure that information is handled securely and lawfully.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

2. What Personal Data We Collect

We may collect:

  • Information you provide directly, such as form submissions, service requests, or enquiries.
  • Automatic metadata including IP address, device information, and visit statistics used to improve online services. These statistics do not identify individuals. [2](https://www.levelaccess.com/wp-content/uploads/2025/04/The-United-Kingdoms-Digital-Accessibility-Laws.pdf)

3. How We Use Your Personal Information

Your data may be used to:

  • Provide, maintain, and improve digital services offered on this website.
  • Respond to enquiries and deliver relevant services.
  • Support service planning, monitoring, and operational needs.
  • Ensure the secure functioning of the website.

Your personal information will only be used by the Council, its partners, and service providers. It will not be disclosed unless we are legally permitted or obliged to do so.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

4. Legal Basis for Processing

We rely on one or more lawful bases under the UK GDPR, including:

  • Public task – necessary to perform a task in the public interest. (Used similarly within other Telford & Wrekin Council services.) [3](https://www.sourcecodecreative.co.uk/insights/legal-requirements-uk-websites-2026)
  • Legal obligation – where processing is required by law.
  • Consent – for optional, non-essential services or communications.

5. Data Sharing

We may share relevant personal information:

  • Within Telford & Wrekin Council for operational purposes.
  • With approved contractors working on our behalf.
  • With external organisations where legally required.

We do not sell or share data with third parties for marketing purposes.[4](https://digitalgov.network/accessibility-requirements-ukgov-websites/)

6. Data Quality and Accuracy

We are committed to maintaining high data accuracy standards. If you believe any information we hold is incorrect, please notify us so we can correct it. [5](https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/)

7. How We Protect Your Data

Telford & Wrekin Council uses appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or alteration.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

8. External Links

Our website may contain links to external sites. The Council does not endorse external content and is not responsible for the availability, accuracy, or privacy practices of linked pages.[5](https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/)

9. User Responsibilities

Users must ensure that the information they provide is accurate and lawful. The Council is not responsible for loss or damage resulting from misuse of the site or errors in submitted content.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

10. Governing Law

Use of this website and associated services is governed by the laws of England and Wales.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

11. Your Data Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion where appropriate
  • Restrict or object to certain processing
  • Lodge complaints with the Information Commissioner’s Office (ICO)

ICO guidance and rights materials are linked to within Council documentation.[1](https://www.gov.uk/guidance/accessibility-requirements-for-public-sector-websites-and-apps)

12. Contact Information

If you have questions about this Privacy Policy or how your personal information is processed, please contact:
Telford & Wrekin Council – Data Protection Team
(Use official Council contact routes.)