What are cookies?
A cookie is a small piece of information stored by your web browser (for example, Internet Explorer, Google Chrome, or Mozilla Firefox) on your computer, laptop, or mobile device when you use our website. Cookies allow the website to function correctly, enable certain features, and provide information that helps us improve the site.
By using our website, you agree that we can place cookies on your device.
The cookies used by our website do not store any personal information that could identify you, and they cannot be used to identify individual users. All usage information is collected anonymously.
By accepting cookies, you help us improve the website for you and for other visitors. Please note that disabling cookies may limit your ability to use certain features.
Why do we use cookies?
Our website uses cookies to support essential functionality and improve your browsing experience. No personal data is stored in cookies, and cookies are not used for advertising targeting. Cookies are used for the following purposes:
- to check that cookies can be successfully stored by your browser
- to allow users to log in to secure areas of the website (ASP.NET authentication)
- to allow users to complete online forms
- to collect anonymous analytics statistics regarding site usage
- to receive visitor feedback via short surveys
Some features on this website will not function if you do not allow cookies.
You may restrict or block cookies through your browser settings, but this may impact certain functionality, such as logging into secure areas or submitting online forms.
Telford & Wrekin Council uses trusted third‑party suppliers who may also set cookies to support the services we provide or to measure usage. More details on both first‑party and third‑party cookies are listed below.
What cookies do we use?
Types of cookies
We use both 'Session Cookies', which are deleted when you close your browser, and 'Persistent Cookies', which remain until they expire or are manually removed. Examples include:
- Session Cookie – used for remembering login status while browsing the site (ASP.NET session state). These are deleted when your browser is closed.
- Persistent Cookie – used to remember actions such as completing a survey, so you are not prompted again on your next visit.
Cookies set when visiting hhah.telford.gov.uk
Essential website cookies
These cookies are necessary for the website to function, including secure login (through ASP.NET authentication) and use of protected areas.
| Cookie name | Purpose | Expiry |
|---|---|---|
| __cf_bm | This cookie is used to distinguish between humans and bots to ensure valid analytics and protect the website. | 30 minutes |
Analytics and customization cookies
These cookies collect aggregated information to help us understand how the site is used and how we can improve it. They may also be used to tailor certain elements of the website based on anonymous tracking information.
| Cookie name | Purpose | Expiry |
|---|---|---|
| _gid | Set by Google Analytics to store and update a unique value for each page viewed, enabling pageview tracking. | 1 day |
| _ga | Used by Google Analytics to generate statistical data about website usage. This is a persistent cookie. | 2 years |
The Council Advertising Network (CAN) is responsible for delivering advertising on this website. Please read their privacy policy, which includes details on the cookies they use and how to opt out.